Shipping policy

Shipping Policy

Payments

  • Domestic Customers (India): Payments can be made via UPI, Credit/Debit Cards, NetBanking, or Cash on Delivery at checkout.
  • International Customers: Payments are accepted via Credit Cards.

Shipping Within India

  • Processing Time: Orders are typically shipped within 2–3 working days from the date of order.
  • Shipping Cost: Flat rate of INR 80 per order.
  • Cash Handling Charges: For all COD order calculated at Checkout.
  • Delivery Timeline:
    • Metro Cities: 4–5 working days (from the day after shipping)
    • Remote Locations: 7–8 working days

We are not responsible for courier delays, but we will follow up to ensure your parcel reaches you. Customers are encouraged to track their parcels until delivery.

Delivery Guidelines

  • Ensure someone is available at the delivery address to collect the parcel.
  • For non-residential addresses (offices, hotels, hostels, gated communities, etc.), customers are responsible for coordinating with the courier collection point.
  • Delivery executives may not call before delivery. Couriers typically make 1–3 attempts. If unsuccessful, the parcel will be held at the nearest hub. Customers must contact the hub to arrange delivery. If unclaimed, the parcel will be returned to us. Reshipping will incur additional charges.
  • Please provide a complete and accurate delivery address, including pin code and correct state selection.
  • If a parcel is returned due to non-availability or incorrect address, reshipping charges will apply.

For delivery-related issues, contact us at info@maniraluxe.com or via WhatsApp at +91 9270121202, including your full delivery address and order ID.

International Shipping

  • Processing Time: Orders are processed within 4 working days.
  • Delivery Timeline: Typically delivered within 15 days worldwide (subject to local holidays or transit delays).
  • Charges & Taxes:
    • Shipping charges are collected at checkout.
    • Any applicable taxes, duties, or customs fees are the responsibility of the customer.
  • Documentation: A tax invoice will be included with the parcel. If requested by the courier company, customers must promptly provide additional KYC documents.
  • Tracking & Support: Customers are responsible for tracking parcels, though we will provide guidance if needed.
  • Courier Partners: Shipments are sent via DHL, BlueDart, Bombino Express, or Aramex, depending on the destination.

Additional Notes

  • Courier acceptance or rejection of items is at their discretion. Refunds may be offered on a case-by-case basis.
  • We ensure safe packaging, but in rare cases of transit damage, refunds will be issued for the product only (shipping charges are non-refundable).